COVID-19: see our FAQ for quick answers to your questions.
EMERGENCY MEDICAL CARE
CANCELLATION
BAGGAGES
ADDITIONAL INFORMATION
PURCHASE INSURANCE AND MOBILE DEVICES
VEHICLE RENTAL INSURANCE
If you are currently travelling please visit the section If you need travel assistance since some expenses need to be pre-approved by the insurer.
Here’s how to file your claim for emergency medical care:
You can send your claim online via our secure website :
Or by postal services using one of the 2 addresses below.
Quebec : CanAssistance Travel Claims Department 1981, McGill College Avenue, Suite 400 Montreal, Quebec H3A 2W9
Ontario : CanAssistance Travel Claims Department P.O. Box 4439, Station A Toronto, Ontario M5W 3Z4